Next week, the Bellevue Police Department will launch a new, fully automated digital engagement tool designed to keep crime victims and 911 callers informed and up to date on the status of their cases. The SPIDR Tech system sends out text or email messages from the onset of an incident and keeps the victim informed throughout the case. When the case has concluded, the system sends a satisfaction survey so the department can learn and improve service.
“We are here to protect and serve, and we want to make sure our community is getting the best service possible,” said Chief Wendell Shirley. “SPIDR Tech will ensure crime victims have the important information they need as their case progresses, and we receive valuable information to better evaluate our performance.”
When someone calls 911, SPIDR Tech sends out an acknowledgment text or email with the incident number. If the officer is delayed, they’ll get an update. If the case is assigned to a detective, the victim will receive customized messages with contact information and status updates. At the conclusion of the investigation, there will be a survey asking about their experience with the Bellevue Police Department.
Additionally, everyone can opt-in to receive news and updates directly from the police department communications team. “We want to keep our community informed about what we’re doing and the cases we are solving,” Shirley stated. “Opting into our communications is an excellent way to stay connected.”
You can sign up to receive text or updates from the Bellevue Police Department about community events, special updates, and other important information by texting BPD to 425-517-3574.
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